Warranty & Guarantee
At Jojo’s Bazaar, we are committed to providing authentic hobby box trading card products and excellent customer service. This Warranty & Guarantee Policy explains what you can expect when purchasing from our store.
Our Quality Guarantee
We take great care in sourcing and shipping our products.
We are committed to delivering genuine trading card products that are carefully packaged before shipment. If your order arrives damaged, defective, or incorrect, please contact us so we can review your request and work toward an appropriate resolution.
Authentic Products
Jojo’s Bazaar is committed to offering authentic hobby box trading card products sourced through trusted suppliers.
If you believe you have received an incorrect product, please contact our customer support team promptly.
Manufacturer Warranty
Most hobby box trading card products do not include a manufacturer’s warranty.
If a product is covered by a manufacturer’s warranty, the warranty terms, duration, and claim process are determined solely by the manufacturer.
Jojo’s Bazaar does not provide additional manufacturer warranties unless explicitly stated on the product page.
Damaged or Defective Items
If your order arrives damaged or contains a manufacturing defect, please notify us within 7 days of delivery.
To help us review your request, please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the original packaging
Once your request has been reviewed, we will determine the most appropriate solution, which may include a replacement, refund, or other remedy where applicable.
Return Window
Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Returned items must meet the eligibility requirements described in our Return Policy.
Refund Processing
If a refund is approved, it is typically processed within 3–5 business days after the returned item has been received and inspected.
Depending on your financial institution, additional processing time may be required before the refund appears in your account.
Exclusions
This Warranty & Guarantee Policy does not cover:
- Damage caused after delivery due to misuse, neglect, accidents, or improper storage.
- Products that have been opened, altered, or modified after delivery.
- Normal wear to external packaging that does not affect the product itself.
- Cosmetic imperfections to product packaging resulting from shipping or manufacturer handling that do not affect the contents.
- Issues arising from incorrect shipping information provided by the customer.
Limitation of Liability
Except where required by applicable law, Jojo’s Bazaar’s responsibility is limited to the repair, replacement, or refund of eligible products in accordance with our policies.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Customer Satisfaction
Your satisfaction is important to us.
If you experience any issue with your order, we encourage you to contact our customer support team. We are committed to providing fair, timely, and professional assistance.
Contact Us
If you have any questions regarding this Warranty & Guarantee Policy, please contact us.
Jojo’s Bazaar
2007 Venice Blvd.
Los Angeles, CA 90006
United States
Email: contactsupport@JojosBazaa.shop
Our customer support team aims to respond to all inquiries within 1–2 business days.