Refund policy
At Jojo’s Bazaar, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy below.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, promotional items, and documentation originally received.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Items that are damaged due to misuse, altered after delivery, or returned without sufficient packaging may not qualify for a refund.
Non-Returnable Items
For quality and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Opened trading card products.
- Products with broken factory seals.
- Gift cards.
- Clearance or final sale items.
- Digital products or downloadable content.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and packaging.
We will review your request and work to provide an appropriate resolution as quickly as possible.
How to Start a Return
To request a return, please contact us before sending your package.
Email: contactsupport@JojosBazaa.shop
Please include:
- Your full name.
- Order number.
- Reason for the return.
- Photos if the item is damaged or incorrect.
Our customer support team will provide return instructions if your request is approved.
Please do not send items back without receiving return authorization.
Return Shipping
If the return is due to our error (such as receiving an incorrect or defective item), we will provide an appropriate solution, which may include a prepaid return label when applicable.
If the return is requested for any other reason, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return is due to our error.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 3–5 business days.
Depending on your financial institution, it may take additional time for the refund to appear on your account.
Exchanges
We replace items only if they are defective, damaged upon arrival, or if an incorrect item was shipped.
If you require an exchange, please contact our support team for assistance.
Order Cancellations
Orders may be cancelled before they enter processing.
Once an order has been processed or shipped, it may no longer be eligible for cancellation. In such cases, you may request a return after receiving the order in accordance with this policy.
Promotional Items
If your purchase included free promotional items or gifts, they may need to be returned along with the eligible product. If they are not returned, their value may be deducted from your refund where permitted by law.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Jojo’s Bazaar
2007 Venice Blvd.
Los Angeles, CA 90006
United States
Email: contactsupport@JojosBazaa.shop
We are committed to providing a fair, transparent, and customer-focused return process while complying with applicable consumer protection laws.